Privacy policy

PRIVACY POLICY
Last updated: 1 March 2025

This Privacy Policy describes how Pro-Stage (referred to herein as the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website at https://www.pro-stage.co.za (the “Site”), use our services, or otherwise communicate with us (collectively, the “Services”). “You” and “your” refer to you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected in accordance with this Privacy Policy.

By accessing or using any of our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access the Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our business practices or for legal, operational, or regulatory reasons. When we do, we will post the revised version here, along with the “Last updated” date at the top. If we make any material changes, we will notify you as required by applicable law. Your continued use of the Services after any changes or revisions to this Privacy Policy will signify your agreement to and acceptance of the revised Privacy Policy.

2. Scope and Applicability

We are located in and operate exclusively within the Republic of South Africa and conduct transactions in South African Rand (ZAR). We are committed to complying with the Protection of Personal Information Act, 4 of 2013 (“POPIA”) and other applicable South African privacy regulations. This Privacy Policy explains how we handle your personal information in accordance with POPIA and any other applicable laws.

3. Personal Information We Collect

3.1 Information You Provide Directly

We collect personal information that you choose to provide to us when you interact with our Site or use our Services, including (but not limited to):

1. Basic Contact Details

  • Name
  • Physical address
  • Phone number
  • Email address

2. Order Information

  • Billing address
  • Shipping address
  • Payment confirmation (please note that we do not store full payment card details; these are collected and processed securely by third-party payment processors)
  • Email address
  • Phone number

3. Account Information

  • Username, password, and security questions (if you create an account on our Site)

4. Shopping Information

  • Items you view, add to your cart, or add to your wishlist

5. Customer Support Information

  • Details you provide in communications with us (e.g., via email, contact forms, or other channels)

You may elect not to provide personal information in certain circumstances, but doing so may limit the features or Services we can provide to you.

3.2 Information Collected Automatically (Cookies and Similar Technologies)

When you visit our Site or interact with the Services, we automatically collect certain information about your device, browsing actions, and usage patterns. This information may include:

  • IP address
  • Browser type and version
  • Device type (mobile, desktop, etc.)
  • Operating system
  • Pages viewed and links clicked
  • Date and time of visits

We use cookies, pixels, and similar technologies to collect this information. These help us:

  • Operate and improve the functionality of our Site and Services
  • Understand how you interact with our Site
  • Personalize and enhance your experience
  • Analyze and improve marketing efforts

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may impact the functionality of our Site.

3.3 Information We Obtain from Third Parties

We may receive information about you from:

  • Service Providers and Vendors
    For example, our payment processors securely collect your payment information to process transactions and prevent fraud.
  • Analytics Providers
    Certain third-party analytics tools may collect information about your usage of our Site.
  • E-Commerce Platforms (e.g., Shopify)
    We partner with Shopify to power our online store. Shopify may collect and share information with us in accordance with their privacy policies.

We are not responsible for the accuracy of information provided by third parties or their privacy practices. Any information we receive from third parties will be processed in accordance with this Privacy Policy.

4. How We Use Your Personal Information

We use the personal information we collect for various business and commercial purposes, including (but not limited to):

1. Providing and Improving Our Services

  • To process and fulfill orders, facilitate returns or exchanges, and provide receipts or order updates
  • To maintain and manage your account (if applicable)
  • To personalize your experience on our Site
  • To troubleshoot issues, perform data analysis, and test new features

2. Communicating with You

  • To respond to your inquiries and provide customer support
  • To send transactional messages, including confirmations, technical notices, updates, security alerts, and administrative messages

3. Marketing and Advertising

  • To send you marketing emails or newsletters (where permitted by law), including special offers and promotions
  • To tailor the content and advertisements you see on our Site or other websites

4. Security and Fraud Prevention

  • To protect our business, Services, and users from fraud, malicious activity, or other illegal activities
  • To verify your identity if you contact us or request access to your account

5. Legal Compliance

  • To comply with applicable legal obligations, respond to legal process (such as subpoenas or warrants), or to enforce our Terms of Service

5. How We Disclose Your Personal Information

We may disclose or share your personal information in certain circumstances, including:

1. Service Providers and Vendors

  • We work with third-party service providers (e.g., payment processors, data analytics providers, IT support, shipping partners) who process personal information on our behalf and under our instructions.

2. Business and Marketing Partners

  • We may share aggregated or de-identified information with business or marketing partners to help improve or market our services.

3. Within Our Corporate Group

  • If we have affiliates or subsidiaries, we may share personal information with them for legitimate business needs.

4. Business Transactions

  • If we enter into a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of that transaction.

5. Legal and Safety Reasons

  • If required to do so by law or legal process, for example, responding to a court order or law enforcement request.
  • To protect the rights, property, or safety of our company, our customers, or others.

We do not sell or share your personal information for any purpose other than those described in this Privacy Policy or as otherwise required or permitted by law.

6. User-Generated Content

Our Site may enable you to post reviews, testimonials, or other user-generated content. Any content you submit to public areas of our Site becomes public information and can be viewed or used by anyone. We are not responsible for the privacy or security of any information that you choose to make publicly available.

7. Third-Party Websites and Links

Our Site may contain links to third-party websites, plug-ins, or other online platforms. We have no control over the privacy practices of such third parties and are not responsible for their content, privacy policies, or use of your personal information. We recommend reviewing the privacy policies of any third-party websites before providing them with your data.

8. Children’s Data

Our Site and Services are not directed at or intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that a child under 18 has provided us with personal information, please contact us immediately, and we will take steps to remove such information promptly.

9. Security and Retention of Your Information

We take reasonable technical and organizational measures to help protect your personal information against loss, theft, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no security measures are completely foolproof, and we cannot guarantee absolute security of your information.

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, resolve disputes, enforce agreements, or as otherwise required or permitted by law.

10. Your Rights and Choices Under POPIA

Under the Protection of Personal Information Act (POPIA) in South Africa, you may have certain rights in relation to your personal information, including:

1. Right to Access/Know

  • You may request details of personal information that we hold about you.

2. Right to Correct or Update

  • You may request that we correct or update any inaccurate or incomplete personal information we hold about you.

3. Right to Delete/Destroy

  • You may request that we delete or destroy your personal information if we are no longer entitled or required by law to retain it.

4. Right to Object to Processing

  • You may object to the processing of your personal information in certain circumstances, for example, for direct marketing purposes.

5. Withdrawal of Consent

  • Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights or if you have any questions about these rights, please contact us using the contact details in Section 12 below. We may require proof of identity before addressing your request. We will respond within a reasonable time and, in all events, in accordance with our obligations under POPIA or other applicable laws.

11. Complaints and Dispute Resolution

If you have any questions or concerns about our handling of your personal information, we encourage you to contact us first so we can address your issue. You have the right to lodge a complaint with the Information Regulator (South Africa) if you are not satisfied with how we have resolved your complaint. For more details, please visit https://www.justice.gov.za/inforeg/.